I sat across from a homeless man in a hospital room. For 45 minutes, he poured out his heart. My job? To be present with him, to silently witness his pain and frustration. At the end, we prayed together. He said he felt better, lighter. He thanked me for listening.
In nearly a year on the job as a hospital chaplain-in-training, here’s the greatest takeaway so far:
People need to be heard.
James 1:19 encourages us: “My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry” (NIV). What does it mean to be “quick to listen”?
- Listen to understand, not to respond. This can be the hardest part of listening. We start out well, but after a few seconds, we begin mentally planning out our response. That response usually begins with “Yes, but…” And suddenly we’ve become a sparring partner in a debate rather than an empathetic listener.
- Listen deeply by asking clarifying questions. If something is unclear, a short question seeking clarity shows others that you’re present with them, that they’re being heard. “When you said ‘I’m so tired of it all,’ what did you mean?”
- Listen to pray more specifically. Details matter. I know that I wasn’t listening closely if I ask a question and someone responds: “As I said earlier…” My question reveals that I had tuned out. On the other hand, when I close a patient visit with a prayer, I will often rehearse the detailed concerns they mentioned, bringing them specifically to God in prayer. One patient observed afterwards: “You didn’t miss a thing!” To listen well is to love well.
Over the past week, anger and frustration have boiled over on our streets. Martin Luther King, Jr. once observed: “A riot is the language of the unheard.” If there’s one thing that I can do to move the needle a fraction in the right direction, it’s listening – not to respond, not to debate, but to understand.
Please tell me your story. What are the everyday indignities and frustrations that you live with as an African-American, Latinx, Native American or other minority in the United States?
- Ear: Wikimedia Commons https://commons.wikimedia.org/wiki/File:Left_ear.JPG#file
- Martin Luther King, Jr. – Nobel Foundation/Wikimedia Commons https://commons.wikimedia.org/wiki/File:Martin_Luther_King,_Jr..jpg